Policies

POLICIES How the CSA Sign-up Works You sign-up for a subscription of "Beyond Organically" grown Greens, Herbs and Vegetables, delivered weekly or every other week to a location that you choose. You may pre-pay for up to 12 deliveries at a time. We offer two share sizes either Full or Half share. Please see our website for more details. Picking Up Your Produce Here's what to do when you go to pick-up your CSA Share: 1. When you arrive at the pick-up location find your True Garden Share with your name on it. 2. Shares are individually labeled. Other members shares may have addtional items they have paid for. Please do not take someone else's share. Our policy is that we do not guarantee produce past the designated pick-up time. Out of courtesy to all involved, we ask that you adhere to the designated pick-up times. No credit is issued when a person arrives late to claim their share, and the share has been donated. Putting Shares on Hold It is easy to manage your account online. If you are going out of town and want to skip your next delivery, you can put a future box on hold by going to your account and clicking on the calendar day you wish to hold. All holds must be placed no later than four days prior to your delivery. Unfortunately, we cannot accept cancellations at the last-minute. One option is to have a friend pick up your share to try us out for a week! Deadlines for Order Changes Going out of town? If you don't want your share on a particular week, login to your account and place your order on hold. We must receive your request no later than four days prior to your delivery. If it is past the four days prior then it must be picked up or we can donate it. Cancelations Need to cancel? You can email or call 480-305-8985 to let us know what is going on. Your account will be canceled at your request. If you cancel your membership you must notify us before the four day cut off for your last paid delivery in order not to be charged for future deliveries. When you need to cancel prior to all paid deliveries having been delivered, you will receive a credit on your account for future use. Refunds No Refunds or Credits will be given for any unused portion of your membership provided: 1. You notify us in writing of your cancellation (email notification will be acceptable). 2. No credits will be given for any boxes that are made and not picked up. Payments All payments will be posted to your account as soon as they are received. Returned checkes will be charged any additional fees that we may occur. All funds are in US Dollars. Still Have Questions? Check out our FAQs on our website or feel free to contact us, we are always happy to hear from you! TRUE GARDEN'S Statement of Privacy TRUE GARDEN is committed to protecting your privacy. This Statement of Privacy applies to TRUE GARDEN'S Web site and governs data collection and usage at all TRUE GARDEN'S sites and services; it does not apply to other online or offline sites, products or services. Please read the TRUE GARDEN'S Statement of Privacy. TRUE GARDEN is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy. Collection of your Personal Information As an E-commerce Web site, TRUE GARDEN collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by TRUE GARDEN is used solely for the purpose of billing and shipping your online purchases. TRUE GARDEN does not collect any information about your computer hardware and software. TRUE GARDEN encourages you to review the privacy statements of Web sites you choose to link to from TRUE GARDEN so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the TRUE GARDEN'S Web site. Use of your Personal Information TRUE GARDEN and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that TRUE GARDEN may also use personal information to inform you of other products or services available from TRUE GARDEN and its affiliates. TRUE GARDEN may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. TRUE GARDEN does not sell, rent or lease its customer lists to third parties. TRUE GARDEN may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. TRUE GARDEN does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. TRUE GARDEN may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TRUE GARDEN or the site; (b) protect and defend the rights or property of TRUE GARDEN, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of TRUE GARDEN or the public. Personal information collected on this site may be stored and processed in the United States or any other country in which TRUE GARDEN or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. TRUE GARDEN abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. Control your Personal Information TRUE GARDEN offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing [contact@ COMPANY NAME.com]. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from TRUE GARDEN by responding directly to any email you receive with a request to remove you from the mailing list. Security of your Personal Information TRUE GARDEN is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected. Changes to this Statement TRUE GARDEN will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how TRUE GARDEN will use your personal information, TRUE GARDEN will prominently post such changes prior to implementing the change. TRUE GARDEN encourages you to periodically review this Statement to be informed of how TRUE GARDEN is protecting your information. December 2017